Adrienne Barker speaks no prep needed guest Richard Blank Costa Ricas Call Center

ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry. Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world. Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL! We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success. Effective Communication Strategies for Business Success w/ Richard Blank https://youtu.be/HFjBxDm5PKQ https://youtu.be/t5g0XeWzitg https://youtu.be/Kb_XiNxQNDE https://youtu.be/b18p4Cx0OUE https://youtu.be/lwl7e7-Vu7Y https://youtu.be/1zGpADZMLSE https://youtu.be/Dyf9B3UaEHw https://youtu.be/Kb9v6dIWJs8 https://youtu.be/0pSneFpZJCE Have you ever wondered what it takes to master the art of communication in the call center industry? I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me. Building Authentic Relationships in Customer Service The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy. Crafting unique phone interactions But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz.