FuneMinds podcast guest Richard Blank Costa Ricas Call Center.pdf

FUNeMINDS Podcast. The Story of a Costa Rican Adventure. Episode 68 with guest Richard Blank. FUNeMINDS Podcast will be featuring comedians, present and past athletes, musicians and anyone we feel has a positive uplifting attitude and is a positive example. Hosted by Lynn Biss and co-host Edward Biss. Join our adventure each week as funeminds brings you guests from all walks of life. We are an eclectic podcast with so much to say in a fun filled way and we always get the point out there. Our audience is anyone who wants to see and or listen to an interesting, uplifting, funny, crazy sometimes dramatic take on people, places, and things or the life and times we live in. Our audience is anyone who wants to listen to a humorous, interesting set of people from all walks of life. Richard relocated to Costa Rica when he was 27 to help with a call center that he now owns. He restores American pinball machines and vintage rockola jukeboxes. Lynn Biss As the host of FuneMinds, I'm dedicated to creating engaging content that sparks curiosity and fuels conversations. My mission? Elevating the listener experience and hitting that 100,000 mark on Spotify! With a passion for storytelling and a keen ear for quality, I'm excited to build a thriving community of engaged listeners. Join me on this journey of growth and discovery as we connect with listeners and foster meaningful dialogues. Open to collaboration opportunities! If you share the excitement for podcasting or would like to be a guest on our show, let's connect. Together, we can drive engagement, hit our milestones, and unlock exciting sponsorship ventures. Connect with me today to be part of this exhilarating journey! https://youtu.be/nmEU5YOiaFo https://youtu.be/KktzDdvMfv0 Paying It Forward: Finding Satisfaction Beyond Wealth But you chain. And you can't be hard on yourself when you're seven. And things are different now. And as much as money seems like it's great, but when you have it, it is great. But then again, like for me, I pay it forward. I get more satisfaction seeing somebody crack a code, shed some skin, and get to another level than I do earning $100. Why? Because I can only eat so many dinners. What else am I gonna do? So now it's for me to, as I mentioned before, give it to others. Generational Differences in Work Ethics Well... I don't know what kind of business structure Costa Rica has, because I never studied, you know, what they do. When I saw a call center, I thought, you know, this is like, so this man has to be so interesting. Like, I wouldn't think of a call center in Costa Rica, you know what I mean? So I'm thinking, like, here's America. America that's now full of kids that can't think outside the box, that really aren't going to go two miles for you, they'll hang up. If they don't understand something, they're going to hang up. And then when you call back, someone will say, oh, you must have got, it must have been a disconnect, you know, I'm sorry, blah, blah, blah. You know, so the turnover, I'm thinking, I'm comparing like the United States, the turnover in a call center in the United States is tremendous. Yes. Because they don't care because it's kids that, you know, the older people, yes, they're going to do what they need to do. Personalized Sales Approach and Its Benefits But Lynn, you brought up an amazing point. I can cold call, close you if that's what you want me to do. But no, Lynn. It's building a pipeline. It's selling for time. It's selling for information. It's respecting boundaries and protocols a company. Maybe. Maybe. Instead of doing 100 phone calls a day, you do about 80, so you can spend a little time doing some due diligence on a LinkedIn profile. Or a website, so I can custom make your voicemail, email, or when I call your company, I could say, hey, Lynn, how you doing? Eddie around, so it's like I already know with whom I'm speaking. So at least your first 30 seconds, you can jump clouds. And if you happen to hang up on me, I have romantic deaths because I can do funny minds podcast. Lynn, how are you? How's Eddie doing? Richard Blank, Costa Rica's call center. We're good. Thanks. Click. Jumped another cloud. Why? My momentum. I did nothing wrong. I didn't compromise. All I did was company name Spike introduced myself, positive escalation. You do that 100 times a day. Don't be surprised if you don't triple your numbers. Your contact ratio will go down because you're going to be speaking longer with more people. So your metrics are going to be off by 20%. Increased production, less people contact, longer talk times. It's beautiful, see? Don't compare me to Billy. I'm doing things differently. He's rushing. You and I... Ladies don't run. Lynn, I'll open the door for you. You take your time. There's no rush. Opposites Attract: A Cultural Connection