ACMG Digital Podcast guest Richard Blank Costa Ricas Call Center

ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod! A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more! ACMG Digital A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform” July 1, 2024 • 75 mins Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire! Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. https://youtu.be/qf3cUzsCBZs Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Mastering Spanish: A Strategic Edge I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito. Pop Culture Study: Mastering Communication from Classic TV Characters The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him Timeless Gestures of Connection And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first. Money vs. Self-Respect: A Timeless Question What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time.