InTHEknow360 podcast. Annette Atoigue Showing Love Full Circle. Global Voices with Richard Blank.pdf

InTHEknow360 podcast. Annette Atoigue Showing Love Full Circle. Global Voices with Richard Blank Welcome to InTHEknow360, your go-to podcast for exclusive insights into the lives of thriving entrepreneurs, music luminaries, authors, filmmakers, athletes, and artists. Hosted by Annette Atoigue, CEO and founder of InTHEknow360, our podcast transcends traditional interviews—it's a journey into the secrets of success through the lens of community. InTHEknow360 is also a leading publicity firm dedicated to amplifying the voices and stories of our clients across various industries. We help individuals and brands shine in the spotlight. Join us for candid conversations with trailblazers who share their journeys, challenges, and triumphs. Each episode blends inspiration with practical advice, empowering listeners to unlock their potential and make a meaningful impact. Whether you’re an aspiring entrepreneur or a seasoned professional, InTHEknow360 offers something for everyone. Tune in and explore the transformative power of connection and community on the path to success. In this episode, Richard Blank CEO of Costa Rica’s premier call center, takes us on a journey from his humble beginnings to becoming a leading figure in the global telemarketing landscape. With over two decades of experience, Richard has built a reputation as a top-tier trainer, consultant, and visionary in bilingual customer service solutions. From his early days training over 500 employees to collaborating with international organizations like the Pacific Rim Chamber of Commerce and Solo Telecommunications, Richard dives deep into the world of offshoring, bilingual communication, and strategies behind running a successful call center. Whether you’re a startup, scaling business, or large enterprise, Richard provides invaluable advice on how to enhance your customer service operations, optimize your telemarketing strategy, and tap into Costa Rica’s growing role in global telecom. Tune in for expert insights, behind-the-scenes stories, and fresh perspectives that will inspire you to innovate and grow in today’s fast-paced business world. Stay InTHEknow and get empowered with knowledge you can use today. https://youtu.be/WJaZQeHtsIU Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Empathy in Leadership But you have some people that when they tell you their stories of living in a certain home or the pressures they have, these are the cats that get up real early and they know they got to do above and beyond the average in order to get And I notice these things. I also notice the people that say hello to me. And that's the old school leadership. I mean, you can put up numbers all you want. That's fine. But I want someone that can extend empathy, have ice cream with you, know the right thing to say at the correct time so you don't quit. And the ones where if I'm not around can take charge. I'm not here. You can pull the guy off the phone for 10 minutes and talk to him. It's okay. I just want to make sure that you're doing the right thing. But leadership is done not just by sacrifice. The Power of Sincere Apologies and Genuine Connections I should have moved you to this account. I should have adjusted your schedule for you because of this or that. And I truly apologize. And then they'll go, Richard, it's cool. Don't worry about it. I go. Well, it's not like I thought about it every day, but now that I see you, I want to make sure that I do the right thing. And I know you were thinking too, because we spoke about it five years ago, but let's make it right. And I'll make, and I'll do it in front of their friends or if their mom's there, and I will let the mom know amazing they were. And what does that do? Well, they're not going to come back and work for me again. That time has passed. But it takes a beautiful memory relationship. And you just added extra cheese on that one and extra sauce and whipped cream. And so you'll get a follow up email or text saying, you know, that was beautiful. You're the greatest. Can't wait to see you again. And then you made nice again. You did it again. And you said the right thing again. And so that's your reputation. Being the big boy and the big girl and saying you were sorry, or you made the right or wrong decision and that you're an incredible person. And when I think of you, I only think of nice things about you. And, um, I've had many opportunities to do the right things. I've hired thousands. The Dessert Tray Analogy for Communication