Growth Ready Podcast guest CEO Richard Blank Costa Ricas Call Center..pdf

GrowthReady Podcast with Coach Steve Mellor Overcoming Fear and Embracing Growth with Richard Blank Welcome to GrowthReady! Unlock Optimal Performance by Developing your Mindset. At GrowthReady ,we partner with executives and organizations committed to achieving transformative growth. About the Episode 237: In this episode of the Growth Ready podcast, Richard Blank shares his inspiring journey from a Spanish major to the CEO of Costa Rica's Call Center. He emphasizes the importance of being prepared for growth, overcoming fear, and the value of self-respect. Richard discusses his experiences in building a business, navigating challenges, and the significance of mentorship. He also highlights the joy of pursuing personal passions, such as his love for pinball machines, and how they contribute to a fulfilling life. The conversation concludes with insights on maintaining composure in chaos and the journey of growth and fulfillment. Takeaways: -Being growth ready means being fully prepared. -Fear can be a motivator if managed correctly. -Self-respect is crucial for personal growth. -Opportunities often come disguised as challenges. -Building a business requires patience and perseverance. -Passion fuels success in business endeavors. -Mentorship plays a vital role in personal development. -Maintaining composure during chaos is essential. -Self-awareness helps in making informed decisions. -Fulfillment comes from pursuing what you love. https://youtu.be/hlHDq2IASMY The Joy of Pinball and Nostalgia I completely relate myself to Tom Hanks in the movie Big. I'm a 17-year-old and a 52-year-old. I grew up in the 70s and 80s, and Ricky Schroeder had a show called Silver Spoons that had one of the coolest arcades, and I was so envious to a Generation X or owning a video game, a machine, or even a pinball machine. It was just so out of reach. So what happens? Recess is the best class in school. You know that. That's where you make your friends and let all steam. And so here I had the space. Fortunately, I had the discretionary income. I had a buddy with a truck and strong arm and back. And I would go on the Craigslist and the Mercado Libres and Don Jose four hours away is selling four of his machines because his arcade is out of business. And I'd go there with the cash. Grab them and come back like a champion. And so it's a wonderful game room. I have the largest collection of pinball machines and retro arcade machines here at the call center in Central America. Financial Prudence: Act Your Wage Richard, if you can't do it in cash, you just do not do it. Don't overextend yourself. Act your wage. And so that allowed me to have a governor. you know, really to pace myself accordingly. So I wouldn't burn out too fast or hurt myself. And, um, we had multiple setbacks. Sure. I lost my largest client in 2010, but we bought that back and COVID definitely didn't assist. The Art of Diplomacy: Conflict Resolution and Relationships You're refreshed. You calm down. You will not send that text. You will realize you overextended yourself. You'll cut an enormous amount of fat. I'm probably going to call the person and go, hey, coach, I'm sorry. I know yesterday I raised my voice. Or I did not take Thursday into consideration. I know that things come up. And it's beautiful how that happens. If you are given a time out, you can gauge how important that relationship is with you. What are you willing to sacrifice for it? Are you willing to give something? Are you willing to have a second round of talking? You know, just to see what happens. So you can save a marriage, a Thanksgiving dinner, or a business relationship. And so if I'm not given the luxury of time, my suggestion is to speak second. And also, if you're having a really tough time face to face with somebody, even if it's someone you love, look here because eyes are like Medusa GrowthReady , Steve Mellor, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending