Fight for Success Podcast by Michael Shaw. Strong virtual relationships with INXS fan Richard Blank.

Fight for Success Podcast by Michael Shaw. Strong virtual relationships with INXS fan Richard Blank. My favorite type of people are entrepreneurs and fighters. Fight for success podcast I personally believe that entrepreneurs and fighters go through a very similar grind before they achieve success and I want to share their stories! This podcast will share the stories of these fighters while sharing some valuable content for my listeners. May 25, 2022. Today I was joined by Richard Blank who runs a large call center in Costa Rica. Richard shared how he runs a large virtual team and how he still motivates them to work their best and enjoy their job. I think everyone will get something out of this episode. Plus, it was just a really good chat! Thanks for coming on the show, Richard! Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ https://youtu.be/zDbZ3wSDzD0?si=r92Jg-LTF4U5NHLU https://youtu.be/dNSV9n93z1A https://youtu.be/M4t0YZAvQBM Modernizing Vintage Jukeboxes Now, I've always loved the jukeboxes. They don't seem as much anymore in pubs or anything else. It's kind of all just digital, select a song on a little screen, and that's the new jukebox. It's not the same. I have a suggestion for you. Let's just say you don't want to spend all the money to fix the motor, which could be thousands, and the parts are very rare. Sometimes just have the beautiful outside of it with the glass and just put it in an MP3. Put it in a Bluetooth. I mean, you're still good to go. I mean, if you want to play the vinyl, it's fine. It doesn't sound so good. People like that sound. And that's OK. These machines can do that. But once you start, you know, the Bluetooth, the MP3, it sounds so much better. So you can enjoy both. Why Richard Moved to Costa Rica I'm originally from Northeast Philadelphia, but I'm currently here in Central America and Costa Rica, and I've been here for the last 22 years. Awesome. So what made you move to Costa Rica? Kind of prepared for that prior and that's an excellent question as far back as high school. I know that instead of going to Ivy League and studying medicine, law, engineering or architecture, I was into languages. So I doubled down on Spanish and communication at the University of Arizona. During college, I did some internship with a television company called Telemundo. And post-grad, I worked for an importers of Corona beer. So like I was always working with jobs that involve Spanish sales and public relations. The Art of Speech in Modern Support I see it as the art of speech. Today, you'll see, Michael, that a lot of people are doing omnichannel non-voice support, where they're doing a lot of things with chat, filling out forms. And to me, I think that's very informal. You're really eliminating the chance to get a referral, to get an upsell, and to retain that client. And plus be able to understand a little bit more of the client with whom you're working. For me, no one when they're a child says, hey, mommy, I want to be CEO of a call center. You kind of gravitate towards it. And once you're here, if you can appreciate, especially me by seeing these agents that are bilingual and English is their second language, I gravitated towards that.