Business Confidential Now with Hanna Hasl-Kelchner. Easy Ways to Improve Business Conflict Management Skills by Richard Blank.

Business Confidential Now with Hanna Hasl-Kelchner. Easy Ways to Improve Business Conflict Management Skills by Richard Blank Business Confidential Now always aims to give you smart, practical, and timeless tips focused on helping you see things hidden in plain view that matter to your career and bottom line. Conflict management skills are one of those talents some people are better at than others but being able to turn down the heat in a conversation and find a solution is a powerful leadership competency that can be used where we work, where we play, and even at home in our personal lives. And who better to talk about this delicate subject than the founder of a call sales center, a business whose daily bread a butter deals with the conflict surrounding unwanted solicitations and complaints! Conflict management skills are one of those talents some people are better at than others. Being able to turn down the heat in a conversation and find a solution is a powerful leadership competency that can be used where we work, where we play, and even at home in our personal lives. Season 10 Episode 5. Discover how can we get better and improve our conflict management skills with these great tips from Richard Blank, Chief Executive Officer for Costa Rica’s Call Center. Appreciation and Further Engagement I think you're right, Richard. It's about the breakthroughs. So thank you. I appreciate you and the work that you do in helping people improve their conflict management skills. And if you're listening and you'd like to know more about Richard Blank, that information as well as a transcript of this interview can be found in the show notes at businessconfidentialradio.com. Coaching for Breakthroughs and Growth We're the best coaches, Hannah. All we do is look for ways to delegate and promote people. And the greatest satisfaction you and I get is walking those rows and standing next to someone who's having breakthroughs, shedding skin, getting so much better and becoming much more marketable. That's paying it forward, in my opinion. Conflict Resolution through Personal Experience In your opinion, what's the most important thing we can add to our conflict management skill toolbox? Asking someone if you may make a suggestion prior to saying something. They might not like what you hear, but it reduces it. Almost by half. And if you're going to make a suggestion about somebody and you know they might get offended or they might be embarrassed, before you make the suggestion, refer back to yourself. If you're this mentor with wisdom, let them know what happened when you forgot to put too much gas in your car and you ran out of gas. May I make a suggestion? It might be an extra five bucks to get to the beach because five years ago I was in the convertible. Hannah and I were having fun. Next thing you know, I ran out of gas and ruined the day. And it's just an excellent, excellent, excellent way to diffuse that situation and to give that sort of advice through wisdom. I love that sort of stuff. Effective Listening and Engagement Strategies Tons of things. First is taking copious notes and speaking second because what you might think is a priority could be something that they're not even interested in. A lot of the times the potential client or existing client will disclose to you the areas of improvement or the areas that they like. These are also areas to possibly get a referral and upsell and the retention. But in my opinion, it almost should be a two for one in the beginning Managing Face-to-Face Conflict Let's just say it's face to face. I believe in energy givers and energy suckers. If someone is giving you energy, look straight in their eyes. But if they're intimidating you, if they're yelling at you, making you uncomfortable and off balance, there is a trick. Look in between their eyes. It really does look like you're looking in their eyes, but they're not going to get you off balance. That's number one. Number two, when you're not speaking, the best thing to do is to practice breathing. https://youtu.be/IRKWszaqfTg https://youtu.be/d-1Fq6tBHzI https://youtu.be/3Sih9EbAIPk https://youtu.be/M0nL0DpluRQ https://youtu.be/YlyIoqZ8zpI https://youtu.be/kHFuF_Kxtx8 What You’ll Discover About Conflict Management Skills: The conflict management skills most people are missing The factors contributing to the lack of conflict management skills development The role of control in conflict management The importance of self-awareness in conflict management The Podcast for Smart Executives, Managers, and Entrepreneurs Improve Business Performance by Identifying Issues Hiding in Plain View That Matter to Your Bottom Line