Let's Talk About It Podcast by Jeff Arnold. Customer Service with guest Richard Blank. Episode 33..pdf

Let's Talk About It Podcast by Jeff Arnold. Customer Service with guest Richard Blank. Episode 33. Your host, Jeff Arnold, talks with the CEO, President, and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his journey from studying at the University of Arizona to establishing his business. He covers the importance of interpersonal communication, the impact of AI, and ethical client selection. Richard emphasizes mentorship, personal growth, and the challenges of running a nearshore call center. His story highlights perseverance, adaptability, and the significance of ethical practices in achieving success. Episode 33 of Let's Talk About It: Conversations with Industry Shapers is live! Your host, Jeffery Arnold, interviews Richard Blank, CEO and President of Costa Rica's Call Center. From studying at the University of Arizona to building his own business, Richard shares his incredible journey. He dives into the importance of interpersonal communication, the impact of AI, and the ethics behind client selection. Richard also discusses mentorship, personal growth, and the unique challenges of running a nearshore call center. His story is one of perseverance, adaptability, and ethical success. Are you an industry shaper? Tune in now to learn from Richard's insights! Welcome to Let’s Talk About It: Conversations with Industry Shapers means celebrating your unique contribution to bridging generational divides, mastering the art of the difficult conversations, and demystifying the complexities of the insurance world. We delve into your experiences to share invaluable insights with a community of listeners looking up to you. Your episode is not just a podcast: it's a legacy piece, inspiring current and future generations of leaders https://youtu.be/DjFgaHg6Dz8 Jeff Arnold, Lets talk about it, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Meet Jeff Arnold I am originally from a small town in Western Kentucky (much smaller than you are thinking). My family was a combination of Preachers, Farmers, and Career Military with a sprinkling of some new kind of thing called Entrepreneurs. I am currently married to Laura Lee Arnold and ” YES, I Over Married ” as she is much smarter than I. She is a stay at home Mom (toughest job ever ) and we have four children ranging in age from 26 to 12.If you have children, perhaps yours also live to annoy each other. In this wonderfully captured moment of sibling bonding, we simply asked my son to watch his sister while we ran an errand. Not content to just have brother and sister bonding time, he chooses to educate her on the different snap chat filters. ( but not really ) My Career in the Insurance Joint Ventures vertical started completely by accident. After serving our wonderful nation in the United States Army, I pursued Drama & Acting and was returning from Hollywood ( North Hollywood NOT The Glamorous Part You Are Thinking About ) to visit my Mom in Tucson Arizona. I had been doing minor local tv stuff, stand up comedy in different clubs throughout the southwest and a few military base tours. I had zero gigs lined up and needed to ( eat, pay rent, put gas in car, Insert other necessity ). So, like any young man desperate for work, I responded to an ad for Insurance Salesman (It’s cliché I know) in beautiful Tucson Arizona. From day one of my new career, I was hooked. I could not read enough, learn enough or digest enough about this wonderfully exciting industry you casually refer to as Insurance, but I call giver of life, dream fulfiller and industry of all things sexy, exciting and just plain awesome.With the same missionary zeal of the preachers in my family and the military discipline from other parts of my family I began to tell everyone about Insurance. I also began to apply this crazy theory of Entrepreneurship into insurance and my first joint ventures were born. Ventures I have been fortunate to do joint ventures with Banks, Credit Unions, Mortgage Firms, Online Search Engines, Auto Dealerships, Privately Held Money Funds, Publicly Traded Aggregators, and some really neat Reinsurance stuff with billion dollar companies. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.