Amplifying Leadership guest teacher Richard Blank Costa Ricas Call Center.

Amplifying Leadership Podcast by Tara Lehman. Twin Life Coaching & Business Services guest Richard Blank Our Amplifying Leadership podcast is where we talk about all the ways to make leadership great through our guest stories, tips, information, wins and challenges too! We will discuss all aspects of leadership and how to build great leaders or leaders-to-be. From communication, authenticity, growth, learning from mistakes, to understanding our different points of view, this podcast will broaden your horizons and allow you to hear from other leaders who you just may resonate with too. Enjoy! In this episode, Richard Blank a speaker, trainer, CEO of Costa Rica’s Call Centre, and I talk about many communication topics from conflict management, to the art of speech, empathy, and much more! Enjoy! Richard Blank appeared in an episode of the Amplifying Leadership podcast titled "From Cubical to Leadership". The podcast covers topics such as: Communication, Change management, Building teams and employees, and Professional development. https://youtu.be/5O61NBkqUbA https://youtu.be/vTPLnd48FCQ https://youtu.be/_xbWJ3n8s5A https://youtu.be/rKqxIZnMnqM https://youtu.be/LxD-d_8YLHo https://youtu.be/_LavDP4y-5k https://youtu.be/1j-GLTQ70XQ Expectations and Disappointments I get disappointed more than I do angry. And I expect the most of people. So I give them the benefit of the doubt. And the majority of the people stepped up to the plate and shined and shed some skin and really showed me the best. Leadership Authenticity and Strategic Communication Because if I kicked and cried like a baby in front of a hundred people, they'd laugh at me. They wouldn't respect. On the flip side, my friend, I'm also a human being. So I want them to see the passionate, true side of a man that's fighting for this. And so I'm not like what you see in the movies or out of Hollywood. I will sit down and break bread with you. I will play pinball together. And I'll not correct your grammar, but I'll make suggestions to make your rhetoric more diplomatic and strategic. I will power up your vocabulary, replace words like help and use assistant guide and LinkedIn and say for my clarification compared to, excuse me, we can, Tara, we can readjust tones. And so by doing so, these individuals will be able to have that much more balance in their work. Perspective on Learning Challenges I put fear into perspective. You, my friend, studied French as I Spanish, as they did English, amongst other languages. So why don't we say that learning a second language is 10 times harder than any account that I'm going to put you on. Right. Okay. Okay. To me, you're like, yeah, you're right. I know I'm right. So everyone calms down. Strategic Connection-Building You can feel good about yourself, even if it is, yeah, but Richard, I didn't make money today. Okay, well, did you write a composition? Did you do your due diligence and look at a LinkedIn profile and a website? Did you find some clues and some goodies out there where you can anchor with the person? And if you're sending an email or leaving a voicemail, you make it tailor-made The Basics of Manners and Respect I didn't really know the whole playbook. but I did know about manners and respect. And you must say goodbye before leaving a party and ask permission before taking a beverage and make sure to write thank you notes. And if you're not showing up on time, calling and being courteous of people's times. And I don't know about you, but that's just the checklist of the basics Vulnerability and Transparency in Leadership I believe in no surprises. If you're vulnerable, it only makes you powerful. And so if you try to cover something up or you make it latent or you, it doesn't work that way. right foundation is strength and so character is judged during chaos taryn so the best long-term relationships i've had with clients have been when i've discussed in the forthright manner prior to a contract things that may happen right possible attrition rate or maybe um you know training resources hiccups But on the flip side, you know, if you are proactive and I call and let you know that Billy quit today because Amazon hired him, but we already have three people in training, they should be on the phone in two hours Tara Lehman: Empowering Leaders & Business Owners to Drive Success Through Transformative Conversations & Collaborative Growth | Partner, Coach, Consultant, Trainer, Speaker Empowering Leaders and Business Owners to Achieve Excellence.