Mitzi Ocasio Let's Think About Soft Speaking Skills. LTA Podcast Special Guest Richard Blank.pdf

Mitzi Ocasio Let's Think About "Soft Speaking Skills." LTA Podcast Special Guest Richard Blank Mitzi Let’s Think About It. Our podcast is a treasure trove of topics that matter to you. We feature a wide variety of subjects; each explored in depth with the help of guests from all over the world, each with their unique backgrounds and perspectives. Join us as we think together, exploring topics in ways you may not have considered before. Our podcast is an interactive journey of discovery, and we invite you to be a part of it. Check out Mitzithinkinc.com for more topics to ponder!Let's Just "Think About It!" This is a safe place to think about topics that you may believe are essential. I have a variety of topics and guests who bring a perspective that I know will have you pondering what matters to you. Richard shares his love of language and how he has perfected the soft-spoken skills I know so many are learning to obtain. He makes great points about how someone can develop this skill and how he dived into the Spanish language. This conversation is sure to leave you feeling enlightened and inspired. Mitzi Let's Think About It. This is where we explore the what-ifs in life. We examine the possibility of shifting our perspective to evolve in areas of ourselves that cause a ripple effect in one's life, WIth guest from all over the world and all walks of life sharing their testimonies and perspectives into great topics that will keep us all thinking. Embracing Aging and Language Learning Struggles So who's to say you're going to croak in 48 years already? Just because you're bald don't mean nothing. Just because you got great just shows you are wiser. That's all that it means. But somebody will still, your wife will still love you. She will still laugh at your jokes that you told 10 years ago. You know what I mean? It will be the same thing. The beauty of that is that because you're doing it with the right, you're putting your right foot forward every day. You're looking for joy. You're looking for goodness. You're looking to serve others. And the fact that you're linguistic and the fact that Spanish was your first language and you had to learn English, let's be honest, English is not easy. English makes no sense. But yet here we are making the sense of the English. The opposite, though, I grew up in northeast Philly. So Philly. So English was my first language. And then Spanish came later. Oh, okay. Okay. Well, thank you for correcting me. Either way, the fact that you had to learn Spanish is, is still hard. Well, Spanish is still hard to learn, because you there's still still rules, you know, they mean that you still have to apply, and you still have to remember because there's formal and informal and In the English American language, we're so informal all the time. We have to remind ourselves when we're in Spanish mode. Oh, to go. Oh, OK, this is formal and this is informal. So you have to check yourself continuously when you're having conversation. And I know what you mean. Mastering Soft Speaking Skills and Conflict Management Hello, hello, ladies and gentlemen. This is your girl, Mitzi, and this is Mitzi. Let's think about it. Today we are thinking about soft speaking skills. Yes, ladies and gentlemen, goodness, if I can speak, I can get untangled and punctified and articulate my words, but yes. Soft speaking skills is what we are focusing on today with Richard, who's going to help us really think about this. So, Richard, thank you so much for coming on to my show. When you hear the words soft speaking skills, what does that make you think about? Well, first, Mitzi, I can't thank you enough for being a guest on your podcast. A lot of things to think about. First thing that comes to my mind, conflict management. Soft skills, diplomacy, and certain strategy to readjust tones and prolong conversations. And hopefully you can get something out of that interaction. That's usually the name of the game. Right, right. Soft tones. I always heard that you can say anything as long as you choose the word and the tone wisely. Is that true? 100% you're gauging on positive or negative reaction from somebody. And so even I myself will replace certain words, I'll take out help and put in assist guide and lend a hand. Never excuse me for my clarification. These are certain things, as I mentioned, readjusting tones and making it softer. https://youtu.be/9jx4idY1IRU https://youtu.be/plLhdAH3RcA Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Mitzi Let’s Think About It, Mitzi Ocasio, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending