Leverage With Daniel Tolson. Join The Power of Business Process Outsourcing with Richard Blank.pdf

Leverage With Daniel Tolson. Join The Power of Business Process Outsourcing with Richard Blank The podcast is designed to empower professionals aged 30 to 55 with practical tools and insights to navigate the rapidly changing business landscape. In a post-pandemic era filled with unpredictability, this podcast offers strategies to accelerate your impact. Host Daniel Tolson engages with top business experts to uncover strategies that spark success. In this episode of "Leverage with Daniel," your host Daniel Tolson dives deep into the world of Business Process Outsourcing (BPO) with guest expert Richard Blank. Discover the ins and outs of BPO, from when businesses typically start outsourcing their services to the essential soft skills and qualities to look for when hiring BPO agents. Join us as we explore the fascinating realm of Phonetic Micro Expression Reading and how it can be a game-changer in call centers. Don't miss this opportunity to elevate your business with invaluable insights from Richard Blank. Topics Discussed: What is BPO, and who utilizes it? When does a business typically start outsourcing its services? When hiring agents for BPO services, what soft skills, characteristics, and qualities should you look for in a candidate? What is Phonetic Micro Expression Reading, and how can it be leveraged in call centers? Assumptions in Communication You could be a barking dog that doesn't bite and a quiet dog that will rip your arm off. So you're looking at seeing consistent patterns of people. I'd rather have the three-second insurance policy and asking if there's any additional questions, and may we move forward, than assuming. Because you know when you assume, you make an ass out of you and me. So you don't want to do those sort of things. Checkpoints. Every 30 seconds to a minute. And see if they spike or dip. Strategic Insights on BPO Sales Scaling Well, I believe they need to give us the proper resources. Do they have a script that's been tested? Do you have actual recordings that we can analyze? What are your metrics? What's your call to contact to conversion ratios? What's your average talk time? Do you have a wrap up time? Do you leave voicemails? Do you have templated emails? I mean, these are the sort of things I need to ask you. You might be a hotshot single player, but you're talking about scaling a team of dozens. So I just want to make sure that if you're talking about a five-minute talk time, I would need at least 4,000 unique numbers a month to throw in a predictive dialer to flip that list legally three times. And so these are the sort of questions that I would ask to make sure that you're prepared so we can fulfill your needs. But I will say this, my friend. I know that this supervisor of yours with coffee breath yelling at you to make your 500 calls a week. For me, my friend, it would probably be 444. Why? Because my metrics moved. Huh? I'm on the phone for possibly another minute or two. Okay, which means I'm making less calls. But my calls are more quality, and I'm also building a pipeline because I'm qualifying. I'm doing positive escalations. When I speak to a wife or a secretary, I'll make sure verbally they're doing a great job. When I charm them enough with a company name spike to get the pass to pitch to you, I'm also going to let you know verbally and in writing. So as I'm building my pipeline and calling the company back, Not only do they recognize me, get a hero's welcome, add to momentum, more of your company culture. https://youtu.be/_3M0cyLKQyk https://youtu.be/uM3SWevsxaI https://youtu.be/2DyaWZoz-Dk Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Leverage, Daniel Tolson, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Welcome to "Leverage" with Daniel Tolson, a captivating series that dives deep into the realm of emotions and their profound influence on the business journey. Join us as we educate and entertain business professionals, unraveling the secrets of emotional intelligence and its impact on success. Hosted by Daniel Tolson, a seasoned business coach, each episode dives deep into topics that matter most to business people seeking to make a meaningful impact. Whether you're an entrepreneur, a leader, or business owner, this podcast equips you with actionable strategies to accelerate your impact. Our Audience The podcast is designed to empower professionals aged 30 to 55 with practical tools and insights to navigate the rapidly changing business landscape. In a post-pandemic era filled with unpredictability, this podcast offers strategies to accelerate your impact.