Max Yao Leadership Podcast. Richard Blank on Telemarketing & Communication. Episode 22.pdf

Max Yao Leadership Podcast. Richard Blank on Telemarketing & Communication. Episode 22 In this episode of the Max Yao Leadership Podcast, ‪@RichardBlank‬ , CEO of Costa Rica's Call Center, reveals the secrets behind creating a thriving workplace culture and mastering communication in the call center industry. Why You Should Watch: Whether you're a business leader, aspiring entrepreneur, or someone looking to elevate your communication skills, Richard shares a wealth of insights on leadership, personal growth, and building authentic connections. Key Highlights: From Dreams to Success: Richard's journey from Philadelphia to Costa Rica and his rise as a call center CEO. The Power of Communication: Master techniques for difficult conversations, cold calls, and building trust. Leadership Strategies: Learn how to lead with empathy, inspire teams, and develop future leaders. Community Building: Discover how Richard creates a workplace culture that prioritizes employee happiness and retention. Insights on Resilience: Tips on handling rejection, staying motivated, and achieving long-term success in challenging industries. Maxime Yao (Max) is the Founder of the Self-Empowerment Leadership Institute, an education business dedicated to helping corporate executives and entrepreneurs across the world develop their leadership skills and grow their career and business. https://youtu.be/ywgfuWmJtEw https://youtu.be/OHADgPq7eJI Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Live a Life Worth Writing About And then a final book recommendation. How about this, my man, write your own book. Not saying it in a bad way, but I think that your life should be such an adventure and so amazing that you write your own book. And maybe if I'm going to recommend a book, maybe some of the children's books that I'll be writing when I retire. I think the third book should be your book. It should be proud. Leadership in Action: Financial Integrity and Leading the Charge I absolutely agree. Now, one thing that I am absolutely convinced, and this podcast is about leadership, because I believe that everything rises and falls on leadership. And for you to have been able to build such a great company away from home and creating that bond and culture in your organization, that takes a great deal of very positive leadership. What's your definition of leadership? Paying somebody on time. You earn that money, it's yours. That's number one. So at least that's their livelihood. That's their security and stability. Everything else is just smoke and mirrors. I just want to make sure I fulfill my end financially to somebody. All right. And secondly, I'd like to set an example. This is my wheelhouse. It's not like I just cut checks and I'm an administrator. I can get on these phone calls and match or exceed the work that's being done. And I can do it on a moment's notice. So they do realize that I have the sharpest sword here. And I earn this through merit and through rank. And it's something where you eventually need to be the head of the dojo. You've done it. And as I mentioned, I might not be thousands, but I'm 150 strong, 17 years in. And so I believe luxury of a track record speaks volumes. Life-Changing Decisions and the Courage to Follow Through And one of the final questions I'll have for you is, you know, we've spent the last hour together, asked a few questions. What is one question that you wish I'd asked you? And how would you have answered? I guess... what is the moment in your life that everything changed? And for me is when I sat down with my parents at 18 years old and I convinced them that I was following in my great-grandparents footsteps. He came from Eastern Europe at the turn of the 20th, learned English, made our money during the depression. It's in my blood. Skipped a couple of generations, but I'm going south. And Allow me to live a poet's life. Allow me to have a true life. And at 18 years old, making that sort of long play decision, it's kind of crazy. It's kind of risky. It's madness. But looking back at it now, I couldn't be more proud of myself for standing strong and tall and following through on a commitment that I gave myself back in 1991 to continue this and not stop.